These Terms & Conditions (“Terms”) govern your access to and use of the Sumac Co. website and online ordering services (the “Website”).
By accessing or using the Website, you agree to be bound by these Terms.
1. Eligibility and Acceptance
You must be at least 18 years old or have legal capacity under Jordanian law to use this Website.
By using the Website, you confirm that you accept these Terms in full.
2. User Accounts
Users may be required to create an account to place orders.
You are responsible for maintaining the confidentiality of your login details.
You agree to provide accurate and up-to-date information.
Sumac Co. is not responsible for unauthorized account use resulting from user negligence.
3. Online Orders
Orders are subject to availability and acceptance.
Prices displayed are in Jordanian Dinar (JOD) unless stated otherwise.
We reserve the right to refuse or cancel orders due to availability, errors, or suspected misuse.
Images are for illustrative purposes only.
4. Payments
Payments are processed via third-party payment gateways.
Sumac Co. does not store full payment card details.
By placing an order, you authorize payment for the total amount shown at checkout.
5. Refunds and Cancellations
Orders may be cancelled or refunded only in accordance with our cancellation policy and applicable Jordanian consumer laws.
Refund eligibility depends on order status and circumstances.
Refunds, when approved, are processed through the original payment method.
6. Delivery
Delivery may be handled by Sumac Co. or third-party delivery providers.
Delivery times are estimates and not guaranteed.
Sumac Co. is not responsible for delays or issues caused by third-party delivery partners once the order is handed over.
7. Intellectual Property
All content on the Website, including:
Logos
Brand elements
Text, images, and designs
is owned by Sumac Co. and protected under Jordanian intellectual property laws.
Unauthorized use is prohibited.
8. Prohibited Use
You agree not to:
Misuse or interfere with the Website
Attempt unauthorized access to systems or data
Use the Website for unlawful or harmful purposes
Reproduce or exploit Website content without permission
9. Limitation of Liability
To the extent permitted by Jordanian law:
The Website is provided “as is”.
Sumac Co. is not liable for indirect or consequential damages arising from Website use.
Liability, if any, is limited to the value of the relevant order.
10. Indemnification
You agree to indemnify and hold harmless Sumac Co. from any claims, damages, or losses arising from:
Your breach of these Terms
Misuse of the Website
Violation of applicable laws
11. Termination
Sumac Co. may suspend or terminate access to the Website without notice if these Terms are violated or misuse is suspected.
12. Amendments
We may update these Terms at any time.
Updated Terms will be posted on the Website, and continued use constitutes acceptance.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with Jordanian law.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Jordan.