Sumac Co. (“Sumac Co.”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of users who access or use our website, mobile services, and online ordering platforms (collectively, the “Website”).
This Privacy Policy explains how we collect, use, store, and share personal data in accordance with applicable Jordanian laws and regulations.
1. Information We Collect
We may collect the following categories of personal data:
1.1 Information You Provide Directly
Full name
Email address
Phone number
Delivery address
Account login credentials
Order details and preferences
Communications with customer support
Newsletter and marketing subscription details
1.2 Payment Information
Payments are processed through third-party payment gateways.
We do not store full payment card details. Payment providers may collect:
Card type and masked card number
Transaction confirmation data
1.3 Automatically Collected Information
When you use our Website, we may automatically collect:
IP address
Device type and browser information
Operating system
Pages visited and interaction data
Date and time of access
2. Purpose of Data Collection
We collect and process personal data for the following purposes:
Creating and managing user accounts
Processing and fulfilling online orders
Handling payments and refunds
Delivering orders and coordinating with delivery partners
Sending order confirmations and service notifications
Providing customer support
Sending marketing communications (with consent)
Improving Website functionality and user experience
Conducting analytics and performance measurement
Ensuring security and preventing misuse
3. Cookies, Analytics, and Tracking Technologies
Our Website uses cookies and similar technologies to:
Enable core website functionality
Remember user preferences
Analyze website traffic and usage
Measure marketing effectiveness
You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.
4. Marketing Communications
If you subscribe to our newsletter or marketing communications:
You consent to receive promotional emails or messages from Sumac Co.
You may unsubscribe at any time using the link provided in each message or by contacting us directly.
We do not send marketing communications without user consent.
5. Sharing of Personal Data
We may share personal data only as necessary with:
Payment service providers for payment processing
Delivery partners to fulfill and deliver orders
Analytics and technology providers to improve our services
Legal or regulatory authorities if required by Jordanian law
All third parties are required to process data securely and only for the intended purpose.
6. Data Retention
We retain personal data only for as long as necessary to:
Fulfill the purposes outlined in this Policy
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymized.
7. Data Security
We implement appropriate administrative and technical measures to protect personal data against:
Unauthorized access
Loss or misuse
Alteration or disclosure
While we strive to protect your data, no online system can be guaranteed to be 100% secure.
8. Your Rights
Under applicable Jordanian law, users may have the right to:
Request access to their personal data
Request correction of inaccurate data
Request deletion of data where legally permissible
Withdraw consent for marketing communications
Requests may be submitted using the contact details below.
9. Policy Updates
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and the “Last updated” date will be revised accordingly. Continued use of the Website constitutes acceptance of the updated Policy.
10. Contact Us
For privacy-related questions or requests, please contact: